Warm Tip :1- Due to the difference between different monitors, the picture may not reflect the actual color of the item.
2- Product size may have errors, please understand.
3-the yarn bag is packed in a large-scale machine package, there may be 0-3pcs error, I hope you can understand.
If you have any requirements, please leave a message to us
1, The size of the manual measurement, due to different measuring tools and measurement methods and other factors, there will be some small error. 2, Because the light is different, different camera angles, different monitors will cause a slight color, personal feel kind than the picture look better!
# Your order will usually be issued within 1-3 days (except holidays).
# “AliExpress Saver Shipping” or “AliExpress Standard Shipping” is more stable, safer and faster.
# Since we have a cooperative commercial transportation company, such as DHL, we will provide a big discount on transportation costs, which can be reached in3-7days. FedEx, UPS, etc!
# We can adjust the price of your big order, so pleasecontact usdirectly!
# Beautiful photo feedback and positive comments, we will give you a gift on the next order,
# Very beautiful photo feedback and social sharing (Fackbook, Instagram, vk, etc.) can get gifts directly. (You need tosend the link to usin the first time, we will follow the link data. The more visitors we bring, the more rewards we have.)
(1) If the consignee is not present, the goods will generally be placed in themailbox;
(2) If the size of the goods islargeand cannot be placed in themailbox, the courier will put the notice in the notice into themailbox.
(3) If the package cannot be delivered, it can be stored at the local post office for 15 days. If no one has been received formore than 15 days, Sinotrans's domestic customer service department will choose to destroy the goods according to the seller's instructions when delivering the goods.
(4) If the product you received is damaged or the style is wrong, please do not leave any negative feedback first, pleasecontact us, we will deal with this and find thebest solution, your satisfaction is that we do better.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of iliki (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://iliki.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.